What is Bug/issue tracking ?

A Bug/issue tracking software is also known as a defect tracking system. The software application is designed to keep a track of bugs in software development projects. Such applications are necessary for a professional software development infrastructure. The use of bug tracking software is considered to be a sign of a "professional software team".

Bugs are also very common in the Saas platform. But Saas businesses have mastered the process of bug tracking. Issue tracking or bug tracking has its roots deep in agile development. Over the past few years, agile software development has gained popularity across teams, departments, and industries. And bug tracking forms an essential part of the Agile supportability system.

Best Bug/Issue management @ Affordable Prices

1. JIRA Review

The JIRA software is a bug/issue tracking application used for project management. The tool is designed to track any bugs or issues related to the software or mobile apps. This is a top-class product for software development needs.

It is a reliable bug tracking software which is why it is trusted by 65,000+ organisations around the world. The software aims to organise your project tasks and manage agile and scrum team's. Besides, it helps to capture and record bugs in the software.

JIRA is suitable for product developers and professional Agile software development teams. It boasts of several features that help to view and track bug fixes. Furthermore, the software is widely used by SMBs and businesses of all sizes as well.

Pricing:

• Small teams: $0 per user/month for 10 users
• Growing teams: $7 per user/month for 11 to 10,000 users.

2. GoodDay

GoodDay is yet another bug tracking software that has multiple features for its users. A good bug tracking software eases the communication between testers and developers.

Besides, the application allows prioritising of tasks. Access request forms that enable team members to report new bugs if any. Also, some options allow you to categorise the issues into different sections.

Then, set a bug tracking structure with folders and categories. This will allow your team members to know where and when the bugs are. Furthermore, you can also categorize the bug tracker to-do list into tables, boards or lists accordingly.

Pricing:

• Starting from: $5/per user/month. It also has a free trial and free version available. So now you can have a free user account and have a look at the features of the software.

3. Zoho Bug Tracker

The Zoho Bug Tracker software gets you real-time information on the bugs reported by customers or team members. You have the option to customize and automate the bug management process so that you focus on other things in the software.

With the Zoho Bug Tracker, you get simple workflows that you to monitor and keep a track of bugs. Besides, you can set priorities and trigger announcements as well. With the custom fields option, you can do so much more.

Plus, set roles for your team and customers so that they can access what is needed. It also has an integrated Documents module that enables you to keep your files and documents all in one place just like a computer.

Pricing:

• Starting from: $4/month
• Free trial: Available
• Pricing Model: Subscription & free
• Premium plan: $8/month

4.Fresh Service

Are you on the lookout for the best issue tracker in town? Then, Fresh Service is what you need to invest in. Experience automated issue prioritization with tracking with the best software to handle your business requirements.

Any issue thay disrupts the working of a business needs to be fixed immediately. Such issues can be dangerous for the reputation of your business. This is why Fresh Service offers some of the best features for its customers.

It helps to tackle the issues effectively without having to spend a ton of time on the same. Besides, you can personally keep a track of the success and progress of the issue.

The software is available on both Android/iOS app support versions that you to work remotely as well. What's more? The issue tracking software is designed to integrate with third-party applications to simplify the process and make it a tad better. Connected with third-party software, communications will get simpler

Pricing:

• Starting from $19/month. It does have a free trial to it but does not come with a free version.

5.Infinity

It's pretty normal to get overwhelmed when errors, bugs, and issues pile up. You get confused as to where to start and how to fix them. But with the Infinity bug tracking template, don't let the bugs and errors get you.

The template is an efficient one and is also very easy to use. It helps you keep a track of errors, issues or bugs and gives you an insight into who is handing them currently.

In case you stumble upon any errors, you can make a report about the same. To ease the process of software development with use the Infinity bug tracker template. It is the best quality bug tracking software that you can get your hands on.

Pricing:

• One-time payment: $149 (Instead of $540 every year) Here you get a whopping 72% discount.

6.Backlog

Fed up with an unlimited amount of bugs and errors in your software? Then switch to Backlog. Teams use Backlog to plan, track and release software with its unique feature set. Now when your team releases a new code, there are bound to be exceptions or errors.

But, with the help of handy tools, you can identify bugs faster than ever. At the same time, you can prioritize the bugs or errors and handle them in a stress-free environment. With 4 simple steps, you can manage bugs easier. It first starts with capturing the bugs and then prioritizing them. Next, you can track the bugs with speed and have a look at the progress.

And finally, you are now done! Release the code with absolutely no errors. Besides, you can also integrate the tools that you need. Thus, it is a customizable software to fit every business need.

Pricing:

• Free: $0 (Includes 10 users, 1 project and 100MB of storage)
• Starter: $35/month (Includes 30 users, 5 projects and 1GB of storage)
• Standard: $100/month (Unlimited users, 100 projects, 30GB of storage, Gantt charts)
• Premium: $175/month (Unlimited users, Unlimited projects, 100GB storage, Custom fields, Gantt charts)

7. Hubspot

Hubspot offers a ticketing system and a help desk that combines to form an extensive issue tracking software. The ticketing system allows you to record, organize and follow issues reported by customers.

This system ensures no tickets slip away and all are handled in the best way possible. The help desk assigns cases to suitable team members and features prioritize tickets. Besides, all the progress can be tracked using the reporting dashboard.

Monitor the tickets and never miss any tickets coming your way. You can have a look at metrics like ticket volume, agent response time, and more. This allows you to manage customer issues on time effectively.

Pricing:

• Starter plan: $50/month

8. HappyFox

HappyFox is yet another stunning customer issue tracking software that boasts of a wide variety of features. Easily organize all of your tickets or issues according to the urgency or priority, category or progress.

It has several automated tracking features that increase workflow by streamlining similar tasks like assigning new cases to team members or updating ticket status.

Besides, the software also allows you to get feedback from your customers. You can later review the metrics through reports or dashboards.

What's more? It also comprises a bug tracker to keep your software free from bugs. The bug tracking system identifies bugs and resolves them effectively. Create a ticket every time you find a bug. Track it until the fixing process is completed.

Pricing:

• Starting from: $29/month

9.Monday.com

Welcome to the Visual Bug Tracking Software offered by Monday.com. Now take care of the software bugs with ease and keep your customers happy always.

Besides, you will also be able to add, alter, update and assign bugs with the least effort. Furthermore, the software features a filter and prioritize option as well. This will give you an insight into the number of bugs present, closed and ones that are done.

This software enables you to track all bugs in just one place, visualize it and figure out a super simple way to get rid of them. You and your team will have access to the various bug statuses.

Have a look at the number of bugs each developer has and which area needs your utmost attention. Plus, customize your workflow and communicate better with team members to solve bugs problems.

Pricing:

• Basic: $8 per seat/month
• Standard: $10 per seat/month
• Pro: $16 per seat/month

10.YouTrack

YouTrack is developed by Jetbrains and is a reliable tracking tool to handle your projects. You can configure agile boards, manage projects, use Gantt charts and reports, time track and get access to dashboards as well.

With YouTrack, you can monitor issues or tasks, plan releases and sprints, attend to customer requests and so much more.

The software supports markdown, speaks your language and also has emoji reactions. It is a flexible and customizable software that will exactly work how you want it to.

Pricing:

• InCloud Paid Subscription: $4.40 per user/month
• Standalone license: $600 per 15 users

Conclusion

Bug/Issue tracking software is something you cannot miss out on for your software development needs. As your business grows to have a huge customer base, you will need a system in place to organize the service requests from customers.

To choose the right tool for your business, take into consideration your team's size and the necessary features you require. For instance, smaller teams may look for bug tracking activities alone.

However, if you are a larger team, then you might need robust software handy. We hope this guide helps you make an informed choice. Let us know your feedback on the same!