What Is Helpdesk Software?

Help desk software can be defined as a one-stop destination where internal staff or customers can send in their problems. It is quite a useful software in SAAS platform that helps businesses solve customer concerns. Such software offers a wide range of tools and support

This enables agents to respond to problems immediately and effectively. Surveys reveal that 42% of customers expect a reply within one hour. Thus, helpdesk software is essential to keep your business running

The main purpose of using them is to retain customers and keep them satisfied.

Benefits of Helpdesk Software

• Address Service Level Agreements
• Resolve Tickets with Accuracy
• Tickets aren't Missed
• Focus on crucial tasks
• Create a knowledge base
• Resolve tickets faster

Best IT helpdesk software @ Affordable price

1. Zendesk Helpdesk Software

The main focus of Zendesk Helpdesk Software is to provide you tools to make your customers feel understood and heard. The company offers service desk software for the different types of teams.

From companies, SMBs, HR teams, Retailers, Educators and IT Teams, Zendesk offers solutions for all. What's more? You can even customize your help desk to make it your own ticketing software.

The best customer help desk platform is available at an affordable price.

Pricing:

• Suite Team: $49 per agent/month billed annually
• Suite Growth: $79 per agent/month billed annuallyy
• Enterprise: $32.17/user/month billed annually
• Suite Professional: $99 per agent/month billed annually

2. ManageEngine ServiceDesk Plus

ServiceDesk Plus is an impressive service which is quite popular for its advanced features. The service boasts of strong functionality with a prime focus on internal ITIL tasks. Also, it is mainly geared towards small to mid size SMBs.

ServiceDesk from ManageEngine also has an exciting version called ServiceDesk Plus which is specially designed for MSPs or managed service providers.

It features better SLA functionality with additional intergrations and assest management features. This is one of the cheapest price service that you can avail.

Pricing:

• Standard: starts from $8 (IT help desk software)
• Professional: starts from $16 (Help desk + asset management)
• Enterprise: starts from $41 (Help desk + ITIL asset + project)

3. Freshdesk/ Freshservice Helpdesk Software

With Freshdesk, you can help customers through phone, email, chat, social or messaging. This will improve your relationships with clients and win them for life. On the other hand, Freshservice assists in streamlining your processes for better busines

This will improve agent productivity and boost employee engagement. Freshdesk allows you access to all information that helps you offer faster resolutions to your customers. It also enbales you to gather information about the customer from their different interactions with your team.

While, Freshservice allows tracking, priortizing, identifying and knowing the root cause of a problem. It also has multi level approvals and auto assign tickets to automate internal processes

Pricing:

• Sprout: $0 unlimited free agents
• Blossom: $15 per agent/month billed annually
• Garden: $35 per agent/month billed annually
• Estate: $49 per agent/month billed annually
• Forest: $99 per agent/month billed annually

4. LiveAgent Helpdesk Software

LiveAgent is the #1 rated live chat software in 2021 for SMB. It is a reliable help desk software which is fully featured for users. It brings personalization to your interactions with customers with an all-in-one solution. It has the power of an omnichannel inbox with multiple features.

They include built-in call center, real-time live chat and efficient customer service portal along with data security.

Some of the features offered by LiveAgent are Email Piping, Departments, Tags, Statuses, Ticket Routing, Email Templates, Voice Intergration, and Real time website monitoring to name a few.

Pricing:

• Free: $0/month
• Ticket: $15 per agent/month
• Ticket + Chat: $29 per agent/month
• All-inclusive: $39 per agent/month

5. ZohoDesk Helpdesk Software

ZohoDesk is a cloud based customer service software that has helped over 40,000 businesses. It offers amazing customer support experience which is why it is popular among users. It helps to manage, priortize, and close the increasing volume of tickets that you receive through various channels.

You can resolve queries across phone, email, live chat and messaging as well. Besides, you can also intergrate with other softwares for continuity and context. The main goal of ZohoDesk is to handle real time customer challenges

. It helps teams with productivity hacks, collaboration, and measures customer satisfaction. Also, it is easy to use with easy customer management.

Pricing:

• Free: $0
• Standard: $14 per agent/month billed annually
• Professional: $23 per agent/month billed annually
• Enterprise: $40 per agent/month billed annually

6. SolarWinds ServiceDesk

SolarWinds is the best combination of asset management features and helpdesk. One of the attractive fetaures of this helpdesk is the ease-of-use and interesting pricing options. Users can get it set up and running in less than four hours. Besides, navigation is simple as well.

The reports are scheduled well along with a history to look back to. It helps with management, assignment, routing and escalation with IT asset management tool. This keeps your software and hardware up to date

SolarWinds is mainly geared towards helpdesk technicians that solve customer issues.

Pricing:

• Team: $19 per month, per technician, supports unlimited users
• Businesses: $39 per month, per technician, supports unlimited users
• Professional: $69 per month, per technician, supports unlimited users
• Enterprise: $89 per month, per technician, supports unlimited users

7. Brtrix24

Brtrix is a collaboration platform that serves users with tools such as time management, tasking, document management and so on. The main goal of Brtrix24 is to provide effective and practical solutions for problems. The company boasts of serving upto 5 million businesses in 186 countries.

Besides, it offers simple communication features like comments and likes along with automated processes as well. These features make it an excellent choice for businesses. Also, Brtrix24 has Kanban good user interface with constant notification of tasks, opportunities and activities.

Pricing:

• Free: $0
• CRM+: $69/month
• Standard: $99/month
• Professional: $199/month

8. LiveChat Helpdesk Software

LiveChat is a customer service platform with helpdesk, live chat support, and web analytics features. The main focus of LiveChat is to provide excellent support to customers 24/7. One interesting feature of the software is definitely it's chat tool.

Here both sales as well as service team can give support to customer queries in real time. Businesses are able to be more accessible to their customers and can interact with them for assistance. What's more? LiveChat has mobile applications for Android, iPhone and iPad devices. Avoid service level escalation with LiveChat Helpdesk Software

Pricing:

• Starter: $16 per seat/month
• Team: $33 per seat/month
• Business: $50 per seat/month

9. Jira Service Desk

Jira Service Desk is an excellent entry that is suitable for both mid-sized as well as large businesses. It is mainly designed for support teams and IT services. The software has a wide range of tools and support to resolve tickets. Jira Service Management intergrates well with the Jira Software.

This way, both the development teams and IT teams can work together efficiently. Besides, users cab easily connect the tickets to Jira Software where they can get the root cause of the problem. This is the best way to avoid escalation

Pricing:

• Free: $0
• Standard: $20 per agent/month
• Premium: $40 per agent/month

Conclusion

With this, we have given a summary of the 9 best helpdesk software that you can consider for your business. These top class product software will enable easy customer support. Choosing the right helpdesk software will go a long way in keeping your customers happy.
Incorporating automation in support processes with the ticketing software allows you to streamline the resolution process and ticket generation. The main focus of the helpdesk software is to facilitate growth. Besides, the support system boost customer relationships.

Here's what you can expect with Helpdesk Software

• Experience Faster Ticket Resolution
• Reduced Ticket Backlog
• Effective Resolutions
• Real Time Metrics